Return / Refund Policy

Refund Eligibility

Refunds for subscriptions are provided in cases where we are technically unable to provide our services to you. We stand behind our service and want to ensure you're completely satisfied with your experience.

7-Day Service Guarantee

You can request a refund and cancel your subscription if we fail to provide the declared services within 7 days of your purchase. We take our service commitments seriously and will work quickly to resolve any issues.

Refund Timeline

All approved refunds are processed within 14 business days. Refunds are issued in the same form as the original payment method:

  • PayPal transactions
  • Credit card payments
  • Debit card payments

Please note that it may take an additional 3-5 business days for the refund to appear in your account, depending on your financial institution.

International Customers

European Union Customers: Value Added Tax (VAT) is applied to purchases from EU countries in accordance with applicable regulations.

All refunds are processed in US dollars (USD). Currency conversion fees, if any, are handled by your payment provider.

How to Request a Refund

To request a refund, please contact our 24/7 customer support team through any of these channels:

When submitting a refund request, please include:

  • Your account email address
  • Order or transaction ID
  • Detailed description of the technical issue
  • Any relevant screenshots or documentation

Important Information

  • Refund requests must be submitted within the 7-day service guarantee period
  • All refund requests are reviewed individually and handled on a case-by-case basis
  • Technical issues must be documented and reported to our support team promptly
  • We may work with you to resolve technical issues before processing a refund
  • Refund processing times may vary depending on your payment method and financial institution

Questions About Refunds?

Our customer support team is available 24/7 to assist you with any questions about our refund policy. Contact us at nevaprogress@gmail.com or reach out through WhatsApp for immediate assistance.

Last updated: November 30, 2025